We only accept returned items if they are defective or damaged. Items must be returned within 10 days of receipt. We do not offer returns, or exchanges on items due to incorrect size chosen, recant of decision on color (where applicable), etc. We also do not issue refunds as all items are created custom for each shopper after purchase. At this time items can only be exchanged.
To complete your return, we require a receipt or proof of purchase. If an item is returned to our warehouse as undeliverable (due to, for example, incorrect address provided, a change in address before the order was shipped, etc.), the customer will be responsible for the shipping cost for reshipment. Please make sure that your mailing address is correct before processing an order. We only send to the address that is provided by the customer during order processing.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
In some instances with graphic images (not font), the actual graphic may be increased in size for clarity in our store. This is not considered a defect in quality or product.
If for any reason there is a defect in our product, customer has approximately 10 (calendar) days from date of package RECEIPT to notify us of the defect.